Diploma of Business (Operations)

Course Information

In today’s fast-paced and dynamic business climate, the nationally recognised Diploma of Business (Operations) is a highly sought-after credential. It has been developed to equip you with the knowledge and skills required to develop you into key business operational powerhouses.

What you will learn

In this online business operations diploma, you will be taught practical concepts where you will learn to manage business risk, resources, budgets and financial plans. You will also learn to lead communication in the workplace and develop critical thinking in others.

The units in this training program were specially selected in consultation with the industry where we engaged with business leaders and personnel at various levels of organisations to help us understand the requirements of the current workplace. Through our research and industry links, we know that critical thinking and communication skills are consistently ranked as the top 5 skills that is essential at any workplace. We also know that employers particularly look for not just those with a qualification that is closely linked to the role they are applying for, but also those with hands-on experience who are able to apply what they have learnt to real-life situations.

This is why our accredited business diploma has been designed to incude units approved by the industry, using practical training and assessment strategies that are endorsed by the industry.

Delivered by our expert and passionate trainers, we aim to provide you with the skills and knowledge to help you succeed in the workplace.


BSBCRT511 Develop critical thinking in others

  • Assess individual and team critical and creative thinking skills
  • Establish an environment that encourages the application of critical and creative thinking
  • Monitor and improve thinking practices

BSBFIN501 Manage budgets and financial plans

  • Plan financial management approaches
  • Implement and monitor financial management plans
  • Review and evaluate financial management plans

BSBHRM525 Manage recruitment and onboarding

  • Develop recruitment and onboarding policies and procedures
  • Manage recruitment process
  • Manage staff onboarding

BSBLDR522 Manage people performance

  • Allocate work
  • Assess performance
  • Provide feedback
  • Manage follow up

BSBOPS501 Manage business resources

  • Analyse resource requirements
  • Develop resource plans
  • Allocate resources
  • Review and report on resource usage

BSBOPS502 Manage business operational plans

  • Establish operational plan
  • Manage resource acquisition
  • Monitor and review operational performance

BSBOPS504 Manage business risk

  • Establish risk context
  • Identify risks
  • Analyse risks
  • Select and implement treatments

BSBOPS601 Develop and implement business plans

  • Establish business plan
  • Implement business plan
  • Respond to performance data

BSBSTR601 Manage innovation and continuous improvement

  • Establish ways of working within team
  • Identify improvements
  • Implement innovative processes
  • Develop workplace culture and tools for continuous improvement, innovation and learning

BSBSUS511 Develop workplace policies and procedures for sustainability

  • Prepare workplace sustainability policies
  • Implement workplace sustainability policies
  • Review implementation of workplace sustainability policies

BSBTWK502 Manage team effectiveness

  • Establish team performance plan
  • Develop and facilitate team cohesion
  • Facilitate teamwork
  • Liaise with stakeholders

BSBXCM501 Lead communication in the workplace

  • Establish communication protocols
  • Coordinate effective communication
  • Present and negotiate persuasively
  • Review communication practices


You are able to learn at your own pace and have up to 12-months to complete this course. This is a self-paced, Trainer-supported method of online learning. We recommend you spend approximately 10-hours a week reading the course material and completing the assessment tasks given to ensure you complete the course within 12-months.

Please note. The above recommended study hours are indicative only and is modelled on those who have little to no experience in business operations. This time would be reduced if you have pre-existing knowledge and experience in business operations. Edna Training College is also able to support students who may require additional time. Should you require reasonable extensions to complete the training program, you simply have to reach out to our Student & Administration Support personnel who will be more than happy to assist!

Entry Requirements

There are no set entry requirements for this qualification.

Noting this, we require students who undertake this course to be:

  • Be aged 18 years or over;
  • Have suitable language, literacy, numeracy and technological skills to be able to carry out tasks such as to:
    • Interpret, analyse and evaluate information that may deal with complex ideas to determine legislative and business requirements,
    • Present information, ideas and concepts to a range of audiences using structure and language to suit the audience,
    • Use a wide range of mathematical calculations to analyse numeric information in budgets, financial plans and other financial documents, and
    • Utilise an online learning platform with ease – this involves being able to upload documents or videos onto the platform, navigate the platform looking for the unit content and assessments, access resources on the platform and communicate with others through the platform;
  • Have access to a computer with Microsoft Office Word, Excel and PowerPoint installed; and PDF reader capabilities;
  • Have access to a computer with a working web camera and microphone; and
  • Have access to a stable internet connection.

Recognition Of Prior Learning

In accordance with the requirements of the Standards for Registered Training Organisations and the National Code, Edna Training College provides the opportunity for students to apply to have their prior learning and experience recognised towards an accredited qualification or units of competence for which they are enrolled in.

You may have obtained relevant skills and knowledge through prior formal training, workplace training or experience and may reduce the number of units or assessments required to be completed during the program. We will gather information about your prior experience and training history to determine the best pathway for you to achieve competency.

If you are interested in this course and believe you may qualify for course credit, come speak to one of our Student & Administration Support personnel today to find out how we can help you!


We do not believe in our students just learning for the sake of passing their assessments. This is why the assessment structured for this course is conducted using a combination of realistic workplace simulated tasks, projects, written reports and open-book knowledge assessments – NO EXAMS! The following provides a brief explanation of the assessment methods that are to be applied:

Written Reports.
The student is required to produce a range of written records or reports based on real workplace scenarios or based on a case study that is provided by the assessor. This will usually require the student to consider carefully the situation presented, undertake some research to inform their response and then to propose their recommended actions.

Practical Tasks.
The student is required to demonstrate a range of skills whilst being observed by the assessor. This will usually require the student to consider carefully the situation presented, undertake some research to inform the response, and then demonstrate that they are able to complete the practical tasks through a role-play or presentation activity. The student may be asked to demonstrate a range of skills relevant to the workplace.

Project Work.
The student is required to undertake a range of projects in the context of his or her own workplace or on a case study that is provided by the assessor. A project will require the creation of various workplace documents (such as ledgers and financial reports). Projects may have a practical component to it where the student may be asked to present or role-play the outcomes or findings of their project work.

Knowledge Tests.
The student is required to participate in knowledge tests over the course of his or her study. The student will be required to individually complete the test. The student may research their answers from the course training materials and notes as well as relevant workplace references.

Other Relevant Courses

Diploma of Project Management online

Diploma of Business online View details here

Certificate IV in Business Administration online

Payment Options

Edna Training College accepts payment for course fees through bank transfer or credit / debit card.

Fees for this course is payable at enrolment, or if a payment plan is approved, the fees will be payable in accordance with the agreed payment plan.

Please ensure you read and understand our Fees and Charges policy prior to enrolling into any of our courses.

Career Opportunities

Knowledge and skills you will learn in this course will help prepare you for a variety of roles within business operational units such as:

Business Consultant
Responsible for advising and planning strategies for a business to achieve their goals.

Business Operations Manager
Work to grow and maintain the operations of a business.

Business Services Manager
Oversee the overall management of a unit that supports business functions of an organisation.

Contact Centre Manager
Responsible for the efficient operation of a call centre.

Create and build your own brand, turning your vision into reality.

Office Manager
Manage and be responsible for the day-to-day activities of a business.

Organisational Development Manager
Determine key operational objectives and allocates work and review performance of staff members.

Additional Course Information